Privacy Policy
Effective from 7 April 2025
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This Privacy Policy outlines how Aurora Reflexology collects, uses, stores, and protects the personal information of clients in the course of providing reflexology services. Your privacy is important to us, and we are committed to protecting your personal information.
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1. Information We Collect
In order to provide you with safe and effective reflexology treatments, we may collect the following types of information:
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Contact Information: Full name, address, phone number, email address.
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Health Information: Relevant medical history, current symptoms, medications, allergies, and any other information you choose to share related to your wellbeing.
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Appointment Details: Date, time, and notes from sessions.
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Payment Information: (If applicable) billing address, payment method (we do not store credit/debit card details if processed through a third party).
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Technical Information: Information from your device and usage patterns, such as IP address, browser type, and operating system, gathered through cookies and other tracking technologies on our website.
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2. How We Use Your Information
We use your personal information to:
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Provide and tailor reflexology treatments.
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Maintain accurate treatment records.
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Communicate with you about appointments or updates.
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Process payments (where applicable).
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Comply with legal and regulatory obligations.
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3. Marketing
We would like to send you information about our products and services and other companies’ in our group which may be of interest to you. If you have consented to receive marketing, you may opt-out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please unsubscribe.​
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4. Sharing Your Information
We do not sell, rent, or trade your information. We may share your data only when:
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Required by law or legal proceedings.
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Necessary to protect your health or the safety of others.
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You give explicit written consent (e.g., to share information with another health practitioner).
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5. Storing and Securing Your Data
We take appropriate technical and organisational measures to protect your information from unauthorised access, misuse, or disclosure. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
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Paper records, if used, are stored securely and access is restricted.
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Digital records, are password protected and encrypted where possible.
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Records are retained for [e.g., 7 years] in accordance with local regulatory requirements.
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6. Your Rights
Depending on your location, you may have the right to:
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Access the personal information we hold about you.
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Request corrections to inaccurate or incomplete information.
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Request deletion of your records (subject to legal retention requirements).
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Withdraw consent at any time (for non-essential uses of data).
Please contact us using the information below to exercise these rights.​
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7. Cookies & Website Data
We may collect data from your visit to our website using cookies or contact forms. This helps us improve the user experience. You can control cookie preferences in your browser settings.
For further information visit http://www.allaboutcookies.org
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8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website or made available to you at your next appointment.
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9. Contact Us
If you have any questions or concerns about our Privacy Policy or your personal information, please contact us at:
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